To protect patients, staff and the community from the spread of COVID-19, Phelps Health has temporarily suspended all visitors at all of the health organization's locations with a few exceptions. 

In an update, Phelps Health said, until further notice, no visitors will be allowed at Phelps Health Hospital or clinics with a few exceptions that apply to —  Intensive care Unit patients, patients under 18 years old, obstetrics labor and delivery patients, intellectually disabled patients and prisoners.

All visiting individuals, who meet the criteria listed below, must be at least 18 years old and will be required to complete a health screening for wellness, which includes checking for fever and respiratory symptoms. Visitors will be required to wear a mask, sanitize hands and practice social distancing upon entry at Phelps Health. 

All Phelps Health patients will be asked to identify one person as their primary contact. Staff will communicate by phone with the designated primary contact throughout the patient’s stay at Phelps Health.

“These additional restrictions will help us continue to remain open, safe and ready to serve you. We apologize for any inconvenience, and we thank you for your cooperation,” Phelps Health said in the update. 

Intensive Care Unit Patients

Under Phelps Health ICU visitor guidelines for families, no visitors will be allowed inside the Phelps Health ICU with the exceptions of patients in imminent, end of life situations. 

There is no access for family members or support persons to stay inside the hospital. The waiting rooms are closed. If a patient is able, staff will assist the patient with video calls on the patient’s device. 

A designated family member will be assigned as the point of contact for each patient. The family member will receive patient updates provided by the ICU staff throughout the day.

ICU staff will call and notify the designated family member of any change in the patient’s condition. The designated family member may call the ICU for updates every four hours between 7 p.m. to 8 a.m. The designated family member will be notified during all hours of any changes to the patient’s condition. 

Under Phelps Health’s end-of-life patient guidelines for family, only one support person will be permitted to be at the bedside of an end-of-life patient. 

Family members can choose to rotate one support person allowed to be at the bedside, provided that one support person leaves and sends another individual into the visitor assessment area for a wellness screening, including checking for fever or respiratory symptoms. No two visitors are allowed to be in the ICU at the same time. 

There is no access for family members or support persons to stay inside the hospital. Phelps Health has closed the waiting rooms. 

Other Visitor Exceptions

Phelps Health will allow patients under the age of 18 to have one visitor who is a parent or guardian. 

Obstetrics labor and delivery patients will be allowed to have one support person designated for the patient’s entire stay. 

Intellectually disabled patients will be allowed to have one visitor who is a support person or caregiver.

Law enforcement officers, who are required to be with patients who are prisoners, are exempt from the temporary suspension on all visitors. 

The no visitor policy applies to same-day surgeries or procedures unless the patient is under 18 years old. 

People who have symptoms associated with COVID-19 or who have a suspected case of COVID-19 will not be allowed to visit patients. 

To learn more about Phelps Health’s current policies, visit https://phelpshealth.org/patients-visitors/visitor-information.