One local locksmith technician and two others from Florida are facing federal charges involving a scam of overcharging customers for locksmith services, Acting United States Attorney Michael W. Reap announced today.
Charged in a criminal complaint:
Eliyahu Barhanun, a.k.a. Eli Barhanun, a.k.a. Eli Barhanin, 29, Creve Coeur, MO; David Peer, 31; and Moshe Aharoni, 28, both of the Clearwater, Florida area.
According to the affidavit filed with the federal complaint made public today, Dependable Locks, Inc., is incorporated in New York and headquartered in Clearwater, Florida. They manage a national network of at least one hundred locksmith technicians, operating from major population centers across the United States, including St. Louis, MO. It also maintains a full-time staff of 20 to 30 telephone dispatchers, who are on duty at any time, 24 hours per day in Clearwater. The dispatchers receive phone calls electronically forwarded from hundreds to thousands of telephone numbers listed nationwide for emergency locksmith services, all of which forward consumer calls to the call center in Clearwater. The dispatchers receive the calls and dispatch locksmith technicians from the area of the call to respond. Many of the locksmith technicians working for Dependable Locks are aliens who entered the United States either illegally, or are on visas that do not permit them to work as locksmith technicians.
Consumer complaints filed by customers in the State of Missouri indicate a persistent pattern of fraudulent price quotation and overcharging by Dependable Locks locksmith technicians. In 37 of 64 consumer complaints relating to Dependable Locks filed with the Missouri Attorney General's Office, the customer reported that he/she was quoted a certain price on the phone, and then was charged a significantly higher price by the responding locksmith technician at the scene.
The complaint alleges that telephone dispatchers for Dependable Locks were instructed by managers to quote a price of $54 for a car lockout, while the responding technician was instructed by managers to charge up to $179 once services had been provided. The telephone dispatchers were instructed to misrepresent or understate the possibility of additional charges above the price quoted. The market rate for a standard car lockout is typically about $60. The locksmiths were instructed to charge significantly more than the price quoted, and significantly more than usual market rates. Technicians use techniques such as accusing the consumer who objects to the overcharge of "theft of services," threatening to call the police, withholding the customer's keys or driver's license, or following the customer to an ATM machine to ensure payment.
