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The Rolla Daily News - Rolla, MO
Happy FamilyTime
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By Brenda Langerud

Brenda is a native North Dakotan and very pleased to be involved in the world of education through the NDSU Extension Service in Ramsey County. Her family and friends can make life interesting at times but there is always an opportunity for ...

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Life, Learning and Don't forget the Laughter

Brenda is a native North Dakotan and very pleased to be involved in the world of education through the NDSU Extension Service in Ramsey County. Her family and friends can make life interesting at times but there is always an opportunity for learning along the way.

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April 24, 2014 11:31 a.m.
March 19, 2014 4:19 p.m.
By Brenda Langerud
Jan. 28, 2013 11:09 a.m.



    

          Recently, for a variety of reasons, I needed to make several hotel reservations for later this year.  Family, work and a huge event in our destination city were converging to create the perfect storm of “reserve now or be out-of-luck”.  The 1-800 reservation number I called led me to a clearly out of the country, out-sourced business.   The reservation agent was cheerful, calm and thorough but English was not her first language and we struggled to understand each other for the first go-round of name, address, email, credit card number, confirmation number, etc., etc.

          By the time I was repeating the contact info for the third room, we were more comfortable with each other; I was thrilled to find the type of rooms wanted at an “early reservation” discount and she ventured a question- “Your family be with you?”  I replied, “Yes” and the flood gates were open.  “What a joy!  Wonderful, wonderful!  One cannot replace happy family time!” she gushed.  I was silent for a moment remembering the earlier pre-recorded standard message of “this conversation may be recorded for customer quality” and wondered if she could be penalized for straying from the designated script.  But it was true – “happy family time” was a perfect description for the needed reservations.  “Yes, it will be.”, I replied. And so we ended our conversation with the needed task completed and a reminder of its’ purpose.

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