PCRMC Health Services, Inc., a three-tiered, in-home health provider, owned by Phelps County Regional Medical Center, is operating in the pink and growing, according to the director of the company as she presented an annual report Wednesday to the hospital’s Board of Trustees.


By providing home health, in-home support and hospice care for a growing number of patients who prefer to receive medical treatment and care in their homes rather than at a hospital, PCRMC Health Services, a non-profit company, managed to earn $367,000 in net income for 2008, a small growth from $361,612 in 2007.


The total fund balance of Health Services stood at $1.2 million at the end of the year.
In addition to its financial health, Director Rhonda Teague provided an in-depth overview of the company, the services it provides, its employees and its future plans to the board. The annual report is mandated by regulations, Teague explained.


The company, purchased by PCRMC in 1998, presently operates with 95 employees in three divisions — Home Health, Hospice and In-Home Support — in six contiguous counties, aside from Phelps County and within a 40-mile radius of Rolla.


Teague said, because employees travel more than 40,000 miles a month to provide medical services to homebound patients, plans to contract with Enterprise Fleet Management in July is expected to save the company $16,000.PCRMC Health Services, Inc., a three-tiered, in-home health provider, owned by Phelps County Regional Medical Center, is operating in the pink and growing, according to the director of the company as she presented an annual report Wednesday to the hospital’s Board of Trustees.


The Home Health side of the company provided nursing, rehabilitation, social work and personal-care services to an average daily census of 98 patients in 2008, compared with 94 patients in 2007.


A short-term, outcome-oriented healthcare provider, Home Health saw 805 admissions in 2008, a 16-percent increase from 2007.


Hospice offered nursing, spiritual, psychosocial and personal-care services to an average daily census of 48 patients in 2008, compared with 39 patients in 2007, a 23-percent increase.


With 267 admissions in the program in 2008, Hospice provided caregiver education and support and symptom control for patients desiring to die in a home setting.


The In-Home Support division of Health Services, which is funded through Medicare or private pay sources, provided personal-care and respite, housekeeping and nursing visits to primarily elderly, frail or disabled patients.


In-Home Support admitted 71 patients last year, an increase of 69 percent when compared with 2007 statistics.


Services provided by PCRMC Health Services is paid by reimbursements from Medicare, Medicaid, insurance or private pay.


Two national benchmarking surveys completed by patients and their families in 2008 included the Press Ganey Home Health Patient Satisfaction Survey, which reflected an overall mean score of a 93.7-percent approval rating and placed it in the 89th percentile nationally, and the National Hospice and Palliative Care Organization Family Evaluation of Hospice Care Survey, which gave Hospice an 89-percent approval, slightly above a Missouri average of 88 percent and a national average of 88 percent, according to Teague.


One of the quality initiatives implemented by Health Services the last few years, Teague said, has been to reduce the acute-care hospitalization rate. In 2008, the rate decreased to 23.7 percent from a 28.1 percent at the initial plan of action.


After Teague delivered the annual report, the Board of Trustees approved the by-laws of the organization, which was not amended.